Refund policy

Not satisfied with your order? We understand.

Returns can be made within 7 days from the date you've received all your items but, unfortunately we currently do NOT cover shipping costs to return at the moment. Customers are responsible to arrange the returning themselves (We are working on offering more friendly return policies). 

Please be advised that loose ends and tiny, slight stains will not be considered as quality issues. Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.

Important Notice:

1. The return address is not the same as the one on the label. Please do not return items without obtaining the address provided by us.
   
2. At Jumeirah Barbie we share the same value with our beloved customers and have ZERO-tolerance to fraudulent orders. Any intentional or malicious immorality would be reported to local police.
   

 

How to return an item?

1. Send an email to: hello@jumeirahbarbie.com

2. In the email, tell us your order number, and the item(s) you would like to return.

3. Please note that you can only submit ONE request for each order.

4. We'll be in touch with instructions for return after we receive your information within 48 business hours. Please be aware that refunds are provided in the form of a Jumeirah Barbie e-gift card, which exclude original shipping costs.

How to cancel my order?

It may be possible to cancel an order within 2 hours of it being placed. Please email us at hello@jumeirahbarbie.com to request a cancellation.

Once the order begins processing in our system, we may not be able to amend it. Please take extra care when placing an order, as we do not accept any changes on orders that have already been processed. By placing an order, you expressly agree to follow and abide by these terms.

How does return work?

Return processing typically takes up to 2-3 weeks from the date shipped to arrive at the warehouse and can take up to 2-3 weeks from the date received to be processed.

We will make sure to send you an email once the returned item(s) have been received. Refunds are provided in the form of a Jumeirah Barbie e-gift card, which exclude original shipping costs. Customers will be charged a 5% restocking fee per item.

Exchanges:

At Jumeirah Barbie, we understand that sometimes preferences may change, and size does not work out perfectly all the time. We strive to provide a hassle-free exchange experience for our valued customers. Items eligible for exchange must be in their original condition, unused, and with all tags/packaging intact. Exchanges are subject to product availability.

Final Sales:

Please note, products marked as Final Sale are not eligible for return.

Still Need Help?

Please feel free to reach us directly at hello@jumeirahbarbie.com